Call us: +31 71 800 1135

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+31 71 800 1135

Frequently Asked Questions
Infotheek

Helpful information at a glance

Infotheek – Frequently Asked Questions

Welcome to our FAQ page. Here you can find answers to common questions about our products and services. If you do not see what you are looking for, please reach out to us for assistance.

Products & Services

What products and services does Infotheek offer?
We provide circular IT solutions for businesses. These include buying, renting and leasing IT hardware, as well as certified Buy Back and ITAD services.
Can I buy Windows licences with refurbished devices?

Yes. As a Microsoft Authorised Refurbisher, Infotheek offers genuine Windows CMAR licences with refurbished products.

Learn more about CMAR licences

What is Device as a Service (DaaS)?
DaaS lets businesses pay for IT hardware as a service instead of purchasing it. It helps reduce upfront costs, optimise budgets and extend lifecycles.
How does Infotheek support sustainability goals?
By offering circular IT hardware, secure Buy Back and ITAD services, and rental models that extend product lifecycles, helping organisations meet ESG and CSRD requirements.
What product statuses are there?

Infotheek uses clear statuses such as new, remanufactured, demo and refurbished. Each reflects the condition and warranty of a product, ranging from brand new to B grade refurbished.

Read more about product status

Can I rent or lease IT hardware?

Yes. Infotheek provides hardware for short- and long-term use, ideal for projects, events, exams and more.

Learn more about renting IT hardware

Does Infotheek offer demos or trials?

Yes. Contact your local sales office to discuss demo or trial options for your business.

Contact us

Buying IT Hardware

Do you sell directly to consumers?
No. Infotheek works with business customers and resellers only.
Are refurbished devices the same as used devices?
No. Used devices are resold without restoration. Refurbished devices are tested, repaired and certified, including a warranty.
How do I know the grade of a product?
Each product listing clearly shows its grade, based on the Infotheek grading system.
Can I request a quote?

Yes. Please contact your local Infotheek sales office for a tailored quote.

Contact us

What is Approved Selection?
Approved Selection is our own brand for premium refurbished products. These devices are A+ grade, with minimal signs of use and warranty included.
Do circular products have different warranties?

Yes. New and remanufactured devices carry the manufacturer’s warranty. Refurbished and demo products come with Infotheek warranty, often comparable in length and quality.

What is the difference between refurbished and remanufactured?
Remanufactured devices are restored by the original manufacturer to like-new condition. Refurbished devices are restored by Infotheek or other professional refurbishers, offering different gradings.
Do circular products cost less than new ones?
Yes. Circular products are usually more affordable than new ones, though exact prices depend on model, condition and specifications.
Will my computer come with the correct keyboard layout?
Yes. We localize all computers to the delivery country unless you request otherwise. Around 95% of our models support keyboard localization, depending on availability.

Renting IT Hardware

What types of IT hardware can I rent from Infotheek?
We offer laptops, desktops, tablets, smartphones, monitors, VR headsets, gaming hardware and accessories from leading brands like HP, Lenovo, Apple and Dell. All devices are tested, configured and delivered ready to use.
Can I rent IT hardware for just a few days?
Yes. We support both short-term and long-term rentals. Whether you need devices for a one-day event, a week-long project or a multi-month contract, we adapt to your timeline.
How fast can you deliver rental devices?
We provide fast delivery across Europe, with same-day and next-day options available in many regions. For international projects, our logistics team ensures timely delivery and pick-up.
Do the devices come pre-installed with software?
Yes. Devices can be delivered with essential software, operating systems and applications already installed, so your team or event staff can start immediately.
Can you provide IT hardware for events like exams, festivals or elections?

Absolutely. We have extensive experience supporting universities, festivals, film productions, esports tournaments and municipalities during elections. Devices are prepared to fit the specific needs of each project.

Is technical support included during the rental period?

Yes. Our expert support team is available throughout the rental period to assist with setup, troubleshooting or replacements if needed.

Do you provide rental hardware with internet connectivity?
Yes. We can deliver iPads, tablets and other devices with Wi-Fi or 4G SIM card options to guarantee connectivity wherever you need it.
Can I scale up or down the number of devices during my rental?
Yes. We offer flexible rental terms that allow you to increase or reduce the number of devices as your project or workforce changes.
What happens to my data after the rental?
All devices are securely wiped and tested after every rental, ensuring your data is completely removed in line with GDPR and industry standards.
How do I request a rental quote?

Simply contact our sales team or fill in the online contact form with your requirements. We’ll provide a tailored quote based on the devices, quantity, and rental duration you need.

Buy Back & ITAD Services

What is IT Asset Disposition (ITAD)?
IT Asset Disposition is the process of securely managing, reusing and recycling used or excess IT hardware and its components.
What ITAD services does Infotheek offer?
Infotheek provides full ITAD services including on-site scanning, secure logistics, certified data erasure, buy-back pricing, CMDB management, and environmentally compliant recycling.
How does Infotheek ensure data security during ITAD?
All devices are processed with certified data erasure or destruction methods. Infotheek holds ISO 27001 certification and R2v3 compliance to guarantee secure handling of sensitive information.
How does ITAD support sustainability?

It reduces e-waste, supports circular IT, and provides ESG/CSRD reporting.

Does ITAD have financial benefits for my company?

Yes. Infotheek guarantees competitive buy-back pricing, offers revenue-sharing models, and helps optimise resale timing. Companies can also benefit from Device as a Service (DaaS) models for greater budget flexibility.

Which certifications does Infotheek comply with for ITAD?
Infotheek is certified with R2v3, ISO 9001, ISO 27001, ISO 14001, ISO 45001, and Climate Neutral. Recycling processes are Weeelabex compliant.
Why choose Infotheek as your ITAD partner?
With over 30 years of IT lifecycle expertise, Infotheek combines secure data handling, strong financial recovery models, and sustainable recycling — offering a complete one-stop ITAD solution.
How do I start with Infotheek ITAD?
Companies can request a free valuation, register via the ITAD portal, or contact the Infotheek team by phone or email.

Ordering & Shipping

How fast are orders processed?
Orders are typically processed within 24–72 hours, depending on location and service type.
What if a product is out of stock?
Contact our sales team for availability or suitable alternatives.
Does Infotheek offer shipping to international locations?

Yes. Infotheek ships to countries throughout Europe.

Payment & Billing

Can I buy on credit?
Yes. Credit limits are available upon approval. Please contact your local sales office.

Technical & Customer support

How do I create an account?

You need an account to shop in our online store.

Create an account

How do I reset my password?

Follow the reset instructions on our website.

Reset password

How do I reach customer support?

Our local sales offices are available by phone and email on business days.

Contact us

Refunds & Returns

What if my product arrives damaged?
Report it within 5 days of delivery via the RMA portal, with the delivery note attached.
How can I check the status of my repair or return?
You can follow the progress in the RMA portal.
How do I return or exchange a product?

Submit a request via our RMA portal. Our team will guide you through the process.

RMA portal

Warranty & Guarantee

Do Infotheek products include warranty?
Yes. Warranty length and conditions depend on the product type and grade.
How does Infotheek guarantee product quality?
We ensure quality through strict grading, strong vendor partnerships and warranty. With up to three years on refurbished devices.
How do I claim a warranty?

Submit your case in the RMA portal. Our team will personally assist you.

RMA portal

Legal & Compliance

Where can I find your privacy and cookie policies?

See our Privacy & Cookie Statement for details on data use and preferences.

Privacy & Cookie statement

How is my data stored and protected?
Your data is securely stored in the EU and managed under GDPR compliance.

About Infotheek

What does circular IT mean?
Circular IT extends the life of hardware through reuse, refurbishment, remanufacturing and rental. It reduces waste and supports sustainability goals.
Does Infotheek hold certifications?
Yes. We are ISO-certified and comply with strict European standards for refurbishment, ITAD and data security.
Where is Infotheek located?
Our headquarters and main warehouse are in Leiden, the Netherlands, with local offices in eight European countries.
Does Infotheek support charities or social initiatives?
Yes. For example, we support IT4Kids by donating residual hardware value to help children access sports.

Reach out to us

Not found the answer to your question? Our local sales teams are ready to help on business days.

Contact us